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Our UX Research & Design Services

2 Product & Market Research

We gather, analyse, and interpret information about the products’s specific market or industry, understanding customer needs, assessing competition, and anticipating trends to inform product development and business strategies

3 User Experience Research

We systematically study the target users and their requirements using techniqes like User Interviews and provide realistic contexts and insights to design processes by uncovering true user problems and design opportunities

4 Innovation

We will Innovate and come up with novel ideas and solutions that drive positive change and enhance value for your product

5 User Experience Design

We will design a website, application, digital product or service with intuitive, efficient, and enjoyable interactions for users with a focus on enhancing usability, accessibility, and overall user satisfaction.

6 User Experience Testing

We will test and evaluate digital products or services by observing users interacting with them, identifying usability issues, and gathering insights to improve overall user satisfaction and functionality.

UX Research & Design Plans & Pricing

We price our product to be Highly ROI positive for our clients

Starting • Per month

AED 5000

REMOTE - ANYWHERE

40 hours a week FULLY REMOTE

1 Single Point of Communication(SPOC) - A Senior UX Research & Design Expert with 8+ years of experience​

Backed by a team of UX veterans with a combined 35+ years of experience as well as specialised UX Researchers, UI Designers, UI Systems Designers, Brand Designers, etc.

1 UX Research & Design Work Stream

All UX Research & Design Services outlined above

Online Communication via almost any channel

No lock-In contract, cancel anytime

Starting • Per month

AED 7000

HYBRID - UAE

40 hours a week, ON SITE only when required

1 Single Point of Communication(SPOC) - A Senior UX Research & Design Expert with 8+ years of experience

Backed by a team of UX veterans with a combined 35+ years of experience as well as specialised UX Researchers, UI Designers, UI Systems Designers, Brand Designers, etc.

1 UX Research & Design Work Stream

All UX Research & Design Services outlined above

On Site & Online Communication via almost any channel

Starting • Custom Duration

Custom

TAILORED

Custom Resource Allocation

Custom Services

companies our team has Done UX Design Work For

Please note, some of these are companies our team members have worked with prior to joining us 🙂

Some Results

3X Increase In Monthly user retention

$2M+ saved in internal management costs

1100% rise in new clients

31x increase in new user leads

18x boost in paid sign-ups

9x growth in coach management capacity

650% increase in retention

Why Choose MAKREATE for UX Research & Design

Data-Driven Decisions

Utilizing analytics and user research minimizes risks, ensuring design aligns with user needs and business goals for enhanced satisfaction.

Improve Customer Retention

Engaging experiences minimize friction and reduce churn rates, helping to build a loyal customer base.

Higher Conversion Rates

Streamlined pathways and clear calls to action improve conversion rates, turning visitors into paying customers.

Competitive Advantage

Prioritizing UX helps brands stand out as industry leaders, attracting more customers and increasing revenue.

Align with Business Goals

Effective UX design aligns with business strategies, driving growth, customer acquisition, and enhancing brand reputation.

Attract New Customers

Intuitive navigation and appealing designs create strong first impressions, encouraging exploration and engagement from potential customers.

High Return on Investment (ROI)

Quality UX design drives increased sales and customer retention, with studies showing up to a 400% rise in conversion rates.

Build Brand Loyalty and Trust

A superior user experience fosters trust and loyalty, creating lasting impressions that encourage repeat business.

Future-Proof the Business

Forward-thinking UX designs help businesses adapt to emerging technologies, keeping them competitive in a changing environment.

Facilite Growth

Satisfied users are more likely to recommend your brand, leading to organic referrals and expanding your customer base.

More of our work

We've worked with start-ups, small businesses
and billion dollar corporations

We've worked with start-ups, small businesses and billion dollar corporations

We have distilled years of learning into a continuously evolving framework that has repeatedly been used to help start-ups and billion-dollar businesses
achieve success that has led to millions of raised funds and generated profits.
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Products Designed

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Repeat Clients

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Industries Helped

0 X

Average CLient ROI

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Countries Served

Industries we specialise in

B

Banking

F

Fin-tech

H

Health-tech

E

E-commerce

Locations We serve

Inquiry to Execution in 3 Easy Steps

Send Us Your Inquiry and we’ll get in touch ASAP!

Reach out to us with your requirements. Our team will connect with you to understand your business needs and provide tailored product recommendations that fit your specifications.

Online or In Person Needs Analysis

Our team conducts thorough assessments to understand your specific requirements, ensuring we identify the best solutions tailored to your business goals.

We Identify the best Solution for You and Start Executing!

After a detailed analysis of your needs, we present customized solutions and begin implementation to drive your success.

Meet The Team

Murtaza

Founder, CEO, UX Researcher & Designer

10+ Years Of experience in UX & 3+ Years Of experience in Advertising

Worked with ADCB, FAB, BCG, ABSA, Old Mutual, IDFC FIRST Bank, ICICI Bank, Thoughtworks, Oracle, Wipro, etc.

Dubai, United Arab Emirates

Alan

Chief Technical Officer

20+ Years Of experience in Tech

Trafalgar Tickets, Nimble Approach(Due Diligence for Marlin, Goldman Sachs, Warburg, Carlisle, Elliot), Equal Experts, Accenture, Old Mutual, Jio Financial Services, Greensil, The Coal Authority, Co-Op Bank, Police Scotland, GBG Plc, Boldon James, etc.

London, England, United Kingdom

Fatema

UX Research & Design, Director & Strategist

15+ Years Of experience in UX

Worked with SASS Group, Old Mutual South Africa, IDFC First Bank, Zepth, BCG, etc

London, England, United Kingdom

Sanchit

Lead UX Designer & Strategist

15+ Years Of experience in UX

Worked with ADCB, FAB Bank, Tata, IDFC First Bank, etc.

Mumbai, India

Nafisa

Director Of Project Management

20+ Years Of experience in Product

Worked with Global Linker, IIFL, Edelweiss Capital, Max New York Life, etc.

Mumbai, India

Aastha

Admin & HR

8+ Years Of experience

Worked with Zomato

Mumbai, India

Tanya

User Interface Designer

4+ Years Of experience in IT Industry

Worked with LTIMindtree in projects such as ABSA, etc.

Mumbai, India

10+

Team Of Domain Experts

10+ Years Of experience

Across various domains like Research, Design, Development, Product Management, Marketing, Operations, etc Worked with ADCB, FAB, BCG, ABSA, Old Mutual, IDFC FIRST Bank, ICICI Bank, Thoughtworks, Oracle, Wipro, Accenture, etc.

Our Clients Love Us

Why MAKREATE

01

Transformative User Experiences

We create designs that elevate user interactions, transforming potential customers into loyal advocates through meaningful and memorable experiences.

02

Data-Driven Insights for Growth

Our approach leverages advanced analytics to extract actionable insights, driving user engagement and conversions based on real user behavior.

03

ACRG Framework focused UX design

Attract your audience with engaging experiences, Convert them through streamlined journeys, Retain loyalty with intuitive interactions, and drive Growth by leveraging user insights.

04

Understanding of User Journeys

Our comprehensive analysis of user journeys optimizes every touchpoint, ensuring a seamless and delightful experience from start to finish.

05

Alignment with Business Goals

Our UX design aligns with your broader business objectives, ensuring that our solutions contribute to your overall strategy and growth.

06

Continuous User
Testing and Feedback

We conduct ongoing user testing and feedback sessions to refine our designs, ensuring they meet evolving user needs and expectations.

01

Transformative User Experiences

We create designs that elevate user interactions, transforming potential customers into loyal advocates through meaningful and memorable experiences.

02

Data-Driven Insights for Growth

Our approach leverages advanced analytics to extract actionable insights, driving user engagement and conversions based on real user behavior.

03

ACRG Framework focused UX design

Attract your audience with engaging experiences, Convert them through streamlined journeys, Retain loyalty with intuitive interactions, and drive Growth by leveraging user insights.

04

Understanding of User Journeys

Our comprehensive analysis of user journeys optimizes every touchpoint, ensuring a seamless and delightful experience from start to finish.

05

Alignment with Business Goals

Our UX design aligns with your broader business objectives, ensuring that our solutions contribute to your overall strategy and growth.

06

Continuous User
Testing and Feedback

We conduct ongoing user testing and feedback sessions to refine our designs, ensuring they meet evolving user needs and expectations.

Frequently Asked Questions

There are several reasons why a company should invest in UX design for its products, heres a few:

User satisfaction: UX design focuses on creating products that are easy to use and enjoyable for users. By providing a positive experience, customers are more likely to use the product again and recommend it to others, which can help drive customer loyalty and revenue.

Competitive advantage: UX design can be a key differentiator for companies in competitive markets. By offering a superior user experience, companies can stand out from the competition and attract new customers.

Cost savings: By identifying user pain points early in the design process, UX designers can help reduce the risk of expensive redesigns or product failures down the road. This can result in significant cost savings for the company.

Increased efficiency: A well-designed product can help users complete tasks more quickly and easily, reducing frustration and increasing productivity. This can be particularly important for enterprise products or tools that are used on a daily basis.

Improved brand reputation: A product with a positive user experience can help enhance a company's brand reputation. Customers are more likely to view a company favorably if they have had a good experience using their products.

Increased conversion rates: A well-designed product can help improve conversion rates by making it easier for users to complete their desired actions (such as making a purchase or signing up for a service). This can result in increased revenue for the company.

Reduced customer support costs: By designing a product with an intuitive user interface and clear instructions, UX designers can help reduce the number of customer support inquiries. This can result in cost savings for the company.

Increased customer retention: A product with a positive user experience can help increase customer loyalty and retention. Customers are more likely to continue using a product that they enjoy and find easy to use, which can lead to repeat business and increased revenue over time.

Improved SEO: UX design can also have an impact on search engine optimization (SEO). By designing a product with a clear and easy-to-use structure, it can improve search engine rankings and drive more traffic to the website. This can result in increased brand exposure and revenue.

Reduced development costs: By involving UX designers in the early stages of product development, companies can identify potential issues and make design changes before development begins. This can help reduce the risk of costly development delays or redesigns down the line, resulting in cost savings for the company.

UX design, service design, and brand design are important components of a company's overall design strategy that can increase revenue and profits by improving customer satisfaction, loyalty, and brand recognition. A well-designed user experience can increase conversions and reduce customer frustration, while service design can help create new revenue streams and tailor services to customer needs. Strong and consistent brand design can help companies stand out in a crowded marketplace and build brand loyalty. By investing in these design areas, companies can create a competitive advantage that leads to a high return on investment (ROI) and overall success.

Here are 30 User Experience and 30 Service Design deliverables used to ensure an excellent solution to any problem:

User Experience Deliverables:

User personas: Semi-fictional representations of target users, based on research and data.

User journey maps: Visualizations of a user's experience with a product or service over time.

Information architecture: The organization and structure of content in a user-friendly way.

Site maps: Visual representations of the overall structure and hierarchy of a website or app.

Wireframes: Low-fidelity, schematic representations of individual pages or screens in a product.

Mockups: High-fidelity, static designs that showcase the visual look and feel of a product.

Interactive prototypes: Functional, clickable models of a product, used for user testing and feedback.

Usability testing reports: Documentation of user testing results, including observations, issues, and recommendations.

User flow diagrams: Visualizations of the paths users take through a product to accomplish specific tasks.

Content strategy: A plan for creating, delivering, and maintaining useful, usable content.

Style guides: Documentation of design principles, UI components, and visual styles for consistency.

Design systems: A comprehensive collection of reusable components, guidelines, and tools for building products.

Accessibility audits: Evaluations of a product's compliance with accessibility guidelines and recommendations for improvement.

User interface (UI) designs: The visual elements and interactions that make up a product's interface.

Responsive designs: Designs that adapt to different screen sizes and devices for an optimal user experience.

Design patterns library: A collection of design solutions for recurring usability problems.

Task analysis: Breakdown of user tasks into smaller steps to understand user needs and goals.

Heuristic evaluations: Expert assessments of a product's usability based on established principles and guidelines.

Competitive analysis: Evaluations of competitor products to identify strengths, weaknesses, and opportunities.

User interviews: Conversations with users to gather insights and feedback about their experiences.

User surveys: Questionnaires used to gather quantitative and qualitative data from users.

Analytics analysis: Examination of user behavior data to inform design decisions.

UX metrics: Quantitative measures of user experience, such as task completion rates or error rates.

Usability benchmarks: Established criteria for evaluating and comparing the usability of different products.

Card sorting: A technique for organizing and categorizing content based on user input.

Customer journey maps: Visualizations of a customer's experience with a brand across multiple touchpoints.

Experience maps: Holistic overviews of a user's end-to-end experience with a product or service.

A/B testing reports: Analysis of design variations to determine which performs better.

UX audit reports: Comprehensive evaluations of a product's user experience, with recommendations for improvement.

UX workshop facilitation: Leading collaborative sessions with stakeholders to define project goals, brainstorm ideas, and make decisions.

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